Durham Police Authority

Your Police, Your Say

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Involving Our Communities

Have Your Say

The results from this online survey will enable us to build a clear picture of what the public think about the Police and what they want from us in the future. Thank you for taking the time to complete and submit this survey.

Reassurance and Visibility

1. From the following list of crime and anti-social behaviour problems, which three do you believe are the biggest and least problems in the area where you live?
Please select only three choices per column.

	Biggest Problem	Least Problem
Drunkeness and street drinking
Nuisance neighbours
Burglary
Abandoned and untaxed vehicles
Off Road motorcycling and 'boy-racing'
Groups hanging around streets and public spaces causing harassment and intimidation
Graffiti, litter and vandalism
Assaults
Drugs (including drug use and drug dealing)
Vehicle crime (including theft of and theft from vehicles)
Violent crime (including street robbery)
Other, Please Specify

2a. How do you rate the levels of crime and anti-social behaviour in the area where you live at present?
Please select one choice per row.

Crime	Very High Fairly High Fairly Low Very Low Don't Know
Anti-social Behaviour	Very High Fairly High Fairly Low Very Low Don't Know

2b. Do you think that the level of crime and anti-social behaviour in the area where you live has increased, decreased or stayed the same over the last 12 months?
Please select one choice per row.

Crime	Large Increase Increased Stayed the same Decreased Large Decrease
Anti-social Behaviour	Large Increase Increased Stayed the same Decreased Large Decrease

3. How worried are you about the following?
Please select one choice per question.

(i) Having your home broken into.	Very worried Fairly worried Not very worried Not at all worried Don't Know
(ii) Being assaulted/mugged on the street.	Very worried Fairly worried Not very worried Not at all worried Don't Know
(iii) Vandalism or damage to your property.	Very worried Fairly worried Not very worried Not at all worried Don't Know
(iv) Having your car stolen or things stolen from your car.	Very worried Fairly worried Not very worried Not at all worried Don't Know
(v) Being intimidated/attacked because of your skin colour, race, religious beliefs or sexual orientation.	Very worried Fairly worried Not very worried Not at all worried Don't Know

4. How safe do you feel whilst outside in the area where you live?
Please select one choice per row.

During the Day	Very Safe Fairly Safe Neither Safe/Unsafe Fairly Unsafe Very Unsafe
After Dark	Very Safe Fairly Safe Neither Safe/Unsafe Fairly Unsafe Very Unsafe

5. Please answer Yes or No to the following questions.
Please select one choice per row.

Do you generally avoid going out alone after dark?	Yes No
Do you generally avoid answering the door after dark?	Yes No
Do you avoid groups of local young people?	Yes No
Do you avoid using public transport alone after dark	Yes No
Do you avoid going out alone?	Yes No
Do you avoid leaving your house unoccupied?	Yes No

6a. Please indicate your satisfaction with the level of visible uniformed patrol in the area where you live?
Please select one choice per question.

(i) Foot/bicycle patrol.	Very Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Strongly dissatisfied Don't Know
(ii) Vehicle patrol.	Very Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Strongly dissatisfied Don't Know
(iii) Overall.	Very Satisfied Satisfied Neither Satisfied nor dissatisfied Dissatisfied Strongly dissatisfied Don't Know

6b. In your opinion, how has the level of visible patrol in the area where you live changed over the last 12 months?
Please select one choice per question.

(i) Foot/bicycle patrol.	Increased Stayed the same Decreased Don't know Not applicable
(ii) Vehicle patrol.	Increased Stayed the same Decreased Don't know Not applicable
(iii) Overall.	Increased Stayed the same Decreased Don't know Not applicable

6c. In your opinion how often do you see a police officer, either on foot, on a bicycle or in a police vehicle in the area where you live?
Please select the choice which applies best.

Daily Weekly Monthly Every six months Less than this Don't Know

7. How satisfied are you with the police action in response to problems in your local area?
Please select the choice which applies best.

Very satisfied Fairly satisfied Neither satisfied nor dissatisfied Fairly dissatisfied Very dissatisfied

8. Local community beat officers perform a wide range of tasks in the local community. From the following list please select the three tasks that you consider to be most important.

Working with local youths
Crime prevention activity
Attending community events
Involvement with Neighbourhood watch
Foot Patrol
Mobile patrol
Attending community meetings
Visiting Schools
Holding police surgeries
Providing advice to the public

9. From the list below, please select the three things that would be most effective in making you feel that your neighbourhood was a safer place to live.

Information about crime prevention.
Better street lighting.
Neighbourhood watch schemes
Better interaction with local police officers
Less litter/grafitti
CCTV (Closed Circuit Television)
Information about basic self defence
More officers on patrol
Other (please specify)

10. How much is your quality of life affected by crime and anti-social behaviour?
Please select one choice per row (using a scale of 1-10, where 1 is no effect and 10 is a total effect on your quality of life).

Crime	1 2 3 4 5 6 7 8 9 10
Anti-social Behaviour	1 2 3 4 5 6 7 8 9 10

Accessibility and Familiarity

11a. Have you contacted Durham Constabulary in the last 12 months?
Please select one choice only.
Yes
No

If Yes, please continue, if No please go to Q13a

11b. On the most recent occassion, how did you initially contact Durham Constabulary?
Please select one choice only.
Dialled 999
Dialled the local police station number
Dialled a named officer/department directly
Spoke to a police officer in the street
Visited a police station
Other (Please specify)

11c. What was the main reason you contacted Durham Constabulary most recently?
Please select one choice only.
I was reporting a crime as a victim
I was reporting a crime as a witness
I was reporting an incident of anti-social behaviour as a victim
I was reporting a an incident of anti-social behaviour as a witness
I was presenting my driving documentation
I was reporting a road traffic accident
Others e.g. report alarm going off; to ask for information etc (Please specify)

If you contacted the police to report a crime or an incident of anti-social behaviour, please answer the following questions. If you contacted the police to present driving documents, report a road traffic accident or for some other reason, please go to Q13a

12a. How satisfied were you with the following aspects of your contact with the police?
Please select one choice per question.

(i) Sensitivity of the person you initially spoke to.	Very Satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Strongly dissatisfied Don't Know
(ii) Speed of response.	Very Satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Strongly dissatisfied Don't Know
(iii) Sympathy of officers who dealt with this issue.	Very Satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Strongly dissatisfied Don't Know

12b. As far as you are aware, did the police satisfactorily resolve this issue?
Please select one choice only.
Yes No

12c. How well did the police keep you informed of progress?
Please select one choice only.
Very well Fairly well Not very well Not at all well

12d. Overall how satisfied or dissatisfied were you with the way the police handled this issue?
Please select one choice only.
Very satisfied Fairly satisifed Neither satisfied nor dissatisfied Fairly dissatisifed Very dissatisifed

13a. Have there been any problems in the last 12 months that you did not report to the police?
Please select one choice only.
Yes No

If yes please continue, if no please go to question 14a.

13b. What was the nature of the most recent problem that you did not report?
Please select one choice only.
Drunkeness and street drinking
Nuisance neighbours
Burglary
Abandoned and untaxed vehicles
Off road motorcycling and 'boy racing'
Groups hanging around streets and public spaces causing harassment and intimidation
Grafitti; litter and vandalism
Assaults
Drugs (including drug use and drug dealing)
Vehicle crime (theft of a vehicle and theft from a vehicle)
Other (please specify)

13c. What was the main reason why you did not report this problem?
Please select one choice only.
Not important enough to myself - considered it too trivial
The item stolen/damaged was not insured/valuable
No chance of catching the perpetrator
I sorted it out myself
I didn't think it would be taken seriously
I expected an unsympathetic response by the police
Fear of retribution
I informed another public authority (e.g. council)
I didn't want to get involved
Other (please specify)

14a. Do you know the name of your local police officer responsible for policing in your area?
Please select one choice only.
Yes
No

14b. Can you contact them easily?
Please select one choice only.
Yes
No

15. How much do you agree or disagree with each of the following statements about Durham Constabulary?
Please select one choice per row.
The police...

are generally polite and friendly.	Strongly Agree Agree Disagree Strongly Disagree Don't Know
are sincere.	Strongly Agree Agree Disagree Strongly Disagree Don't Know
are trustworthy.	Strongly Agree Agree Disagree Strongly Disagree Don't Know
have a lot of respect in our area.	Strongly Agree Agree Disagree Strongly Disagree Don't Know
represent good value for money.	Strongly Agree Agree Disagree Strongly Disagree Don't Know
treat everyone fairly and equally.	Strongly Agree Agree Disagree Strongly Disagree Don't Know
understand and respond to our problems.	Strongly Agree Agree Disagree Strongly Disagree Don't Know

16. Please use the space provided below for any further comments about the service you receive from Durham Constabulary. Any suggestions you may have about how the service can be made more efficient and effective are particularly welcome.

Finally, and purely for our own research and statistical purposes, could you please complete the following information about yourself.

Gender?	Male Female
Age?
How would you describe your ethnic group?	White Asian or Asian British Black or Black British Chinese or Other Ethnic Group
Which Local Authority area do you live in?	Chester-le-Street Derwentside Easington Teesdale Darlington Durham City Sedgefield Wear Valley

Involving Our Communities

Have Your Say

Reassurance and Visibility

Biggest Problem

Least Problem

Accessibility and Familiarity